Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.

Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.

As a Patient Experience Representative you will help us service patient questions and requests, handle patient escalations, and take our patient experience to the next level. Your primary responsibility will be handling inbound calls. We are looking for someone who is comfortable talking on the phone and genuinely enjoys it. Our Patient Experience Team is responsible for speaking directly with patients and physicians and working closely with our city teams to deliver on our brand promise and ensure the needs of our patients are met.

Your PT schedule will be Mon-Fri, 6am-12pm, PST (one day will be 6am-11am)

The pay is $17/hr and non negotiable

At Getlabs, you will:

Ready appointments for our mobile phlebotomist
Handle inbound calls from patients and partners
Coordinate with doctors and physicians to retrieve lab orders
Respond to, troubleshoot, and resolve patients issues in a timely and positive manner
Coordinate with our local city teams assisting mobile specialists and provide ongoing updates to patients
Performance expectations include completing 12 appointments per hour with fewer than 5 errors per month

What we are looking for:

2+ years of customer-facing experience with medical experience
Tech-savvy, efficient, and self-motivated.
Able to maintain a minimum of 12 tickets per hour with high-quality work.
Empathetic, proactive, and takes pride in helping people resolve issues
Experience processing or reading lab orders
Ability to adapt in a rapid growth environment
Strong problem solving skills
Personable and love speaking with others via phone, text, email, and chat
While our teams work remote, you must have a quiet place to work and reliable internet

We have great benefits to make your life easier so you can focus on what you're best at:

$17/hr
Flexible schedule
Paid time off
A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work with colleagues!

Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.

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