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Sales & Customer Service Coordinator

Kalogon, a smart seating startup based in Melbourne, seeks a Sales & Customer Service Coordinator to help us as we scale sales for our award-winning products: Orbiter Med, Orbiter Classic, and Booster. The ideal candidate will have experience in customer service, sales, or similar roles. You must be an excellent communicator, quick learner, and flexible to meet the needs of a dynamic organization. You will work with multiple teams to solve problems and communicate key business happenings.

This is an excellent opportunity for someone currently in Sales or Customer Service who is interested in long term opportunities to learn about sales within the complex rehabilitation technology (CRT) space.

Key Duties

• Customer Service
  • Respond to customer contacts in a timely way with accurate information to meet internal service level agreements
  • Help customers troubleshoot so they can use Kalogon’s products effectively
  • Document all contacts and context for tracking purposes in the appropriate system
  • Solve problems quickly and with high satisfaction
  • Work closely with transitions from social media inquiries to Customer Support
  • Communicate and document product feedback, bugs, or other issues so that team members can take action
  • Work with sales and marketing teams to identify and address upstream causes to reduce issues and increase customer satisfaction
  • Collaborate with Marketing team and other internal groups to expand and update FAQs
  • Aid Engineering and Production team root causing technical issues by providing additional customer context or follow ups
  • Respond to warranty inquiries and assist providers and consumers with issue resolution
  • Produce weekly and monthly reports for customer service and ensure internal stakeholders know key trends
• Sales Support
  • Produce sales quotes within service level agreements with a high level of accuracy
  • Work with TSMs and Revenue Operations on converting purchase orders into production orders
  • Follow internal processes for all key activities, ensuring systems are up-to-date and recommend updates to improve processes
  • Work with Marketing, Sales, Production, and Office Manager to box and ship non-product items as needed
  • Answer key questions about quotes and quote status
  • Assist with travel arrangements

Skills & Experience

• Minimum 1 - 2 years experience in sales or customer service
• CRT Experience desired, but not required - health care experience is a plus
• Must be good at multi-modal communications - phone, FaceTime, video chat, text, and email and helping talk people through key processes
• Excellent attention to detail
• Able to assess competing priorities and quickly identify a critical path
• Fast learner
• Technical aptitude and ability to understand products
• Familiarity with CRM or other software used for Customer Service

Role Details

This is an on-site role at the Kalogon offices in Melbourne, FL. Presence in-office is expected Monday - Friday from 10am - 7pm. During the first few weeks of training, the hours may be earlier (approximately 8:30am - 5:30pm).

The salary range for this position is $45 - 60K, based on experience.

There is a 90 day probationary period.

Benefits:

• 8 holiday days (5 fixed and 3 floating)*
• 20 PTO days per year*
• 401K with matching
• Equity

*Number of floating holidays and PTO vary based on start date during year.

Kalogon is an E-Verify employer.

People with disabilities are encouraged to apply. If you require a disability-related accommodation for your application, please email us at careers@kalogon.com.

About Kalogon

Kalogon is the trusted leader in seated health, delivering inventive seating solutions that eliminate the stresses of sitting. Driven by clinical research, deep customer empathy and rapid product iterations, Kalogon's solutions serve anyone who sits for extended periods, across healthcare, aviation and beyond. Kalogon’s proprietary technology combines real-time sensors, adaptive surfaces and personalized control to restore circulation, protect skin integrity and reduce fatigue. Founded in 2019 and headquartered in Melbourne, Fla., Kalogon manufactures all products in-house.

Our team is a blend of experienced tech industry veterans, passionate engineer, and people focused on ways to help folks stay seated and stay healthy. Learn more at www.kalogon.com.