DeepWork Portfolio Careers

GENERAL DESCRIPTION: Under general supervision of the Assistant Director of Driver Relations, performs various tasks related to assisting motor coach drivers in the performance of their duties.

TYPICAL DUTIES/RESPONSIBILITIES:

• Maintain open door policy for all drivers.
• Manages and resolves all driver questions and concerns.
• Acts as a liaison between drivers and management.
• Reviews driver files and recommends to Assistant Director of Driver Relations whether action is required.
• Responsible for driver attendance, payroll information, gratuity records, uniform orders.
• Resolve operational and customer complaints.
• Actively work with other Driver Managers.
• Collaborate with other departments including Scheduling, Cashiers, and Dispatchers to resolve issues.
• May be required to perform other related duties as requested.

Education: High School Diploma or equivalent required. College degree preferred.

Experience: Extensive background in employee management and customer service.

Skill at: Excellent oral and written communication, and interpersonal skills.

Knowledge of: Greater Orlando area.

Licenses: Florida Driver’s License.

Special
Requirements: Flexible hours, weekends, and holidays are required.

ESSENTIAL FUNCTIONS:

• Ability to build and maintain positive professional relationships with drivers and colleagues.
• Experience in conflict resolution, following and maintaining workplace confidentiality and privacy.
• Proficient in Microsoft Word and Excel and the ability to learn and become proficient in other programs. Knowledge of Samsara, Santa Cruz, AS400 desirable.
• Must be able to access, enter and retrieve information from a computer system, and 10-key calculator.
• Must be able to perform addition, subtraction, multiplication, division, percentages, and fractions.
• Must be able to communicate by telephone, two-way radio system, and in person in clear fluent English in a courteous, friendly, and professional manner with drivers, customers, co-workers, and other persons.
• Must be able to read and comprehend driver files, receipts, correspondence, inter-office communications and other documents.