DeepWork Portfolio Careers

Director of Strategic Accounts

Advanced Solution

Reports to: President of Sales

Position Summary

The Director of Strategic Accounts is responsible for developing, managing, and growing high-value customer relationships across Advanced Solution’s strategic account network. This role supports account retention, revenue expansion, customer engagement, issue resolution, and long-term growth planning for key accounts, distributor partners, provider groups, and high-opportunity territories.

The Director will work closely with Sales, Business Development, Reimbursement, Customer Support, Marketing, Operations, and executive leadership to ensure strategic accounts receive consistent communication, support, training, and follow-through.

As the department grows, this role will also have the ability to hire, train, and lead Strategic Account Managers to expand account coverage and strengthen customer support.

Key ResponsibilitiesStrategic Account Management

• Manage assigned strategic accounts, distributor relationships, and high-value customer partnerships.
• Build strong relationships with providers, administrators, billing teams, distributors, and sales partners.
• Identify growth opportunities and create action plans to increase utilization, ordering consistency, and revenue.
• Serve as the primary point of coordination for escalated account needs and opportunities.

Revenue Growth & Account Expansion

• Partner with Sales and Business Development to drive growth across Advanced Solution product lines.
• Monitor account performance, ordering trends, utilization, and revenue opportunities.
• Support new product launches, customer education, and account adoption strategies.
• Help turn underperforming or high-potential accounts into consistent revenue-producing partners.

Cross-Department Coordination

• Work closely with Sales, Business Development, Reimbursement, Customer Support, AR, Marketing, and Operations.
• Coordinate follow-up on account issues, onboarding steps, documentation needs, reimbursement concerns, and customer escalations.
• Ensure communication is clear, timely, professional, and aligned across departments.

Customer Support & Retention

• Maintain a high level of responsiveness and professionalism with strategic accounts.
• Proactively identify customer needs, risks, and service issues before they become larger problems.
• Support customer education around product use, ordering, documentation, reimbursement workflows, and internal resources.
• Escalate major concerns to leadership with recommended solutions.

Team Development & Leadership

• Hire, train, and lead Strategic Account Managers as the department expands.
• Support recruiting, interviewing, onboarding, coaching, and performance management.
• Establish expectations, accountability rhythms, CRM discipline, and communication standards for the team.
• Build scalable systems and workflows to support department growth.

CRM, Reporting & Accountability

• Maintain accurate account activity, notes, opportunities, risks, and next steps in HubSpot.
• Track account progress, open items, barriers, and growth opportunities.
• Provide regular leadership updates on account health, performance, customer concerns, and internal needs.
• Use HubSpot to support visibility, forecasting, communication, and accountability.

Qualifications

• 3+ years of experience in strategic account management, sales, business development, healthcare, medical distribution, wound care, reimbursement, or customer success.
• Strong relationship-building, communication, and organizational skills.
• Ability to manage multiple accounts, priorities, and internal follow-ups.
• Experience working cross-functionally with sales, operations, reimbursement, customer support, marketing, and leadership.
• CRM experience preferred; HubSpot experience strongly preferred.
• Healthcare, wound care, biologics, skin substitutes, DME, HOPD, ASC, VA, or surgical setting experience is a plus.
• Leadership experience or the ability to build and manage a team as the department grows.

Ideal Candidate Profile

The ideal candidate is a proactive relationship manager and strategic operator who understands that high-value accounts require both service and structure. This person is responsive, organized, professional, growth-minded, and capable of building trust with customers while driving accountability internally.

They should be comfortable working in a fast-moving environment, supporting product growth, strengthening customer relationships, and helping build a scalable Strategic Accounts department.

Success Measures

Success in this role will be measured by:

• Growth and retention of assigned strategic accounts.
• Increased product utilization and ordering consistency.
• Timely resolution of account issues and escalations.
• Strong internal coordination across departments.
• Accurate HubSpot documentation and reporting.
• Successful support of new product launches and strategic initiatives.
• Effective hiring, onboarding, and leadership of Strategic Account Managers as the department expands.