DeepWork Portfolio Careers

Full time – Remote – Independent Contractor

$1,500-2,000 USD/mo

About Palla

Palla Financial is an international payments company that enables instant transfers between individuals and companies in the US to Latin America. We work with Financial Institutions and other distribution partners to embed cross-border payments in their digital channels.

About the Role

Palla Financial seeking a Fraud Prevention Analyst Lead who combines hands-on operational skills with strategic foresight. This isn't just a monitoring role; we are looking for a visionary to help design, optimize, and implement a scalable fraud management framework leveraging advanced data analytics, third-party fraud tools, automation, and AI.

The ideal candidate will be a key driver in reducing fraud exposure by leading complex investigations and analyzing behavioral patterns. They will continuously improve our internal tools and build strong partnerships with our engineering, compliance, and support teams to strengthen our overall ecosystem. This role is crucial for developing long-term fraud strategies that sustain product growth and uphold user trust.

Responsibilities

Strategic and Analytical

• Develop and Refine: Lead the design of fraud prevention strategies using advanced data analysis, machine learning tools, and automated decisioning.
• Proactive Risk Reduction: Identify patterns, root causes, and emerging fraud behaviors to proactively mitigate risk across all channels.
• Implement at Scale: Propose and implement process improvements, playbooks, rules, and models to reduce fraud exposure across our user base.
• Measure and Advise: Track key performance indicators (KPIs) and performance metrics, delivering data-driven recommendations to leadership.

Operational

• Monitor transactions and user behavior to detect and block suspicious activity.
• Lead end-to-end investigation and documentation of complex fraud cases, escalating when necessary.
• Manage chargebacks and disputes effectively, ensuring timely submissions with strong, evidence-based responses.
• Maintain meticulous and accurate case records for audit and analysis purposes.

Cross-Functional

• Collaborate closely with engineering to optimize fraud tooling and automate manual workflows.
• Work with compliance and support teams to ensure alignment on operational and regulatory requirements.
• Support product and operations teams in designing safer user experiences.

Requirements

• Experience: 4+ years of experience in Payments fraud and risk prevention.
• Language: Must be fluent (written and spoken) in both English and Spanish.
• Analytical Skills: Proven ability to interpret large, complex data sets, identify emerging trends, and translate insights into actionable risk rules.
• Fraud Tools: Experience with risk tools, chargeback management systems, or machine learning fraud platforms.
• Ability to work independently in a remote, fast-paced environment.
• A mindset that combines problem-solving, ownership, and strategic thinking.

Nice to Haves

• Certifications: Fraud and Compliance certifications.

For more information, please submit your resume/CV to robert@palla.com.